Refund policy

Our Commitment to Hygiene & Product Safety

At HyperFlex™, your comfort, safety, and joint support are our highest priority.
Because our knee braces are designed for direct and prolonged contact with the skin and joints, we maintain a strict hygiene-first return policy to protect all of our customers.

90-Day Return Window

You may request a return within 90 days of delivery.

Eligibility Requirements for Returns

To ensure safety and fairness, returns are only accepted if the product meets all of the following conditions:

Completely Unopened
The factory seal must be intact and unbroken.

Unused
The knee brace must be in the exact condition in which it was delivered, with no signs of wear.

Original Packaging
All original packaging, inserts, tags, and protective materials must be included and undisturbed.

Important Hygiene Notice

Due to sanitary and safety standards, we cannot accept returns or exchanges for any product that has been:

  • Opened

  • Unsealed

  • Worn

  • Tried on

  • Tested

unless the item is defective or damaged upon arrival.

No exceptions can be made for opened items that are not defective.

Defective or Damaged Items

If your HyperFlex™ knee brace arrives defective or damaged, the hygiene restrictions above do not apply.

Please contact us promptly with:

  • A description of the issue

  • Clear photos of the defect or damage

Once verified, we will provide either a free replacement or a full refund, at no additional cost to you.

Our Promise

We stand behind the quality of every HyperFlex™ product and are committed to ensuring your experience is safe, fair, and transparent.

If you have any questions, our support team will be happy to assist you.