HyperFlex Team is ready to help!

Returns & Refunds

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Our Commitment to Hygiene & Product Safety

At HyperFlex™, your comfort, safety, and satisfaction are our highest priority.

Because many of our personal electronics, health devices, and wellness products are designed for direct physical contact or personal use, we maintain a strict hygiene-first return policy to protect all of our customers.

90-Day Return Window
You may request a return within 90 days of delivery.

Eligibility Requirements for Returns
To ensure safety and fairness, returns are only accepted if the product meets all of the following conditions:

Completely Unopened: The factory seal must be intact and unbroken.

Unused: The item must be in the exact condition in which it was delivered, with no signs of use or wear.

Original Packaging: All original packaging, inserts, manuals, tags, and protective materials must be included and undisturbed.

Important Hygiene & Safety Notice

Due to sanitary and safety standards across our electronics and health categories, we cannot accept returns or exchanges for any product that has been: Opened, Unsealed, Worn, Tried on, or Tested unless the item is defective or damaged upon arrival. No exceptions can be made for opened items that are not defective.

Defective or Damaged Items

If your HyperFlex™ product arrives defective or damaged, the restrictions above do not apply.

Please contact us promptly with:

A description of the issue, Clear photos or a short video of the defect or damage

Once verified, we will provide either a free replacement or a full refund, at no additional cost to you.

Our Promise

We stand behind the quality of every HyperFlex™ product and are committed to ensuring your experience is safe, fair, and transparent.

If you have any questions, our support team will be happy to assist you.

Frequently asked questions

How long will it take for my order to arrive?
We offer reliable shipping on all our products. Typically, you can expect your order to arrive within 5 to 14 business days. Please note that shipping times may vary slightly depending on your location and the specific item ordered.

Do you provide tracking information?
Yes! Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you ship internationally?
Yes, we are happy to serve customers globally. International shipping times typically follow our standard 5–14 day window, though local customs processing can occasionally add a few extra days.

What is your return policy?
We want you to shop with absolute confidence. That’s why we offer an industry-leading 90-day return window. If you aren’t 100% satisfied with your purchase, you have 90 days from the date of delivery to return it for a refund or exchange.

How do I start a return?
To initiate a return, please contact our support team with your order number. We’ll provide you with the necessary instructions and the return shipping address.

How long does it take to get my refund?
Once we receive and inspect your returned item, we will process your refund immediately. It usually takes 3–5 business days for the funds to appear back on your original payment method, depending on your bank.

What happens if my item arrives damaged or defective?
While we take great care in packaging, accidents can happen during transit. If your item arrives in less-than-perfect condition, please take a photo of the damage and email it to us within 48 hours of delivery. We will prioritize a free replacement or a full refund under our 90-day guarantee.

How can I be sure I’m getting the right size/fit?
Since we offer a wide variety of lifestyle products, we include specific sizing charts and material descriptions on every relevant product page. If you’re still unsure, our support team is happy to provide additional measurements or recommendations to help you make the right choice.

How do you choose your products?
We pride ourselves on being a curated general store. Our team rigorously tests and vets every item for quality, durability, and functionality before it earns a spot in our collection. We only partner with suppliers who meet our high standards for craftsmanship.

Where are your products manufactured?
To bring you a diverse range of innovative goods at competitive prices, we work with manufacturing partners located across the globe. Each product is shipped from the fulfillment center closest to your location to ensure we meet our 5–14 day delivery window.

What should I do if an item is out of stock?
Because we prioritize quality over quantity, popular items can sell out quickly. You can sign up for "Back in Stock" alerts on the product page, or contact our support team to get an estimated restock date.

How can I contact your customer support team?
We are here to help! You can reach us via our Contact Us page or by emailing our support address directly. We aim to respond to all inquiries within 24 hours during business days.

What are your support hours?
Our team monitors inquiries Monday through Friday, 9:00 AM to 5:00 PM EST. If you reach out over the weekend, we will get back to you first thing Monday morning.

Do you have a phone number I can call?
To keep our pricing competitive and our response times fast, we handle all support via email and live chat. This allows us to keep a paper trail of your order history and photos to resolve issues more efficiently.

What if I entered the wrong shipping address?
Please contact us immediately! If your order hasn't been processed yet, we can update the address for you. However, because we aim for that 5–14 day delivery window, we often process orders within 1 hour. Once a package has shipped, we are unable to redirect it.

Can I use multiple discount codes on one order?
Our system only allows for multiple "different" discount codes per order.

I forgot to apply a discount code; can you add it after I’ve purchased?
If you forgot to apply a code and your order was placed within the last 24 hours, reach out to us. While we can't always retroactively apply codes to processed orders, we can often provide you with a credit or a special offer for your next visit.

Do you offer gift receipts or "hide" the price on invoices?
Many of our customers buy gifts, so we do not include physical invoices with prices inside our packages. Your digital receipt is sent via email, so the recipient will only see the items, not the cost.